Aylen Colina

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation systems to optimize table turnover and guest flow.
• Coordinated with kitchen and waitstaff to ensure timely service delivery.
• Assisted in training new hosts on operational protocols and customer interaction.
• Implemented feedback mechanisms to improve guest experience continuously.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Managed customer interactions to ensure positive experiences.

• Made shakes
• Handled money
• Packed Food
• Cleaned dining area
• Prepared meals.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with inquiries, providing knowledgeable product information.
• Maintained cleanliness and organization of checkout area for optimal efficiency.
• Handled cash and credit transactions accurately while adhering to company policies.