Aylin Gonzalez
Edinburg,TX
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Bringing outstanding communication skills, a strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Tru By Hilton
Edinburg, TX
03.2023 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
Substitute Teacher
Edinburg CISD
Edinburg, Texas
05.2022 - 03.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environment and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Customer Service Cashier
McDonald's
Edinburg, TX
05.2020 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customers complains with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX12-2024
High School Diploma -
Edinburg High School
Edinburg, TX06-2021
Skills
- Customer service
- Positive altitude and enthusiasm
- Teamwork orientation
- Muli-line phone system
- Professional Appearance
- Adaptable
- Behavior management
- Verbal and written communication
- Fast and efficient service worker
- Multitasking
Languages
Spanish
Full Professional
Timeline
Hotel Front Desk Clerk
Tru By Hilton
03.2023 - Current
Substitute Teacher
Edinburg CISD
05.2022 - 03.2023
Customer Service Cashier
McDonald's
05.2020 - 11.2021
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
High School Diploma -
Edinburg High School