Aylin Monroy
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Cabin Cleaner (Lead)
ABM Aviation
Charlotte, NC
05.2024 - 03.2025
- Led a team of cabin cleaners, fostering a collaborative environment that enhanced team morale and improved service quality.
- Same job tasks as Jet Stream; the company was taken over by ABM.
Cabin Cleaner
Jet Stream Aviation
Charlotte, NC
05.2023 - 05.2024
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
- Conducted security searches as needed.
- Collaborated with team members to maintain high standards of cleanliness, fostering a positive work environment, and team morale.
Customer Service Representative (Remote)
Metro by T-Mobile
Charlotte, NC
12.2020 - 04.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Performed tasks such as filing paperwork, updating databases, and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
South Point High School
Belmont06-2019
Skills
- Cabin cleaning
- Team leadership
- Quality control
- Safety compliance
- Inventory management
- Customer service
- Effective communication
- Problem solving
- Conflict resolution
- Work ethic
- Cross-training
- Organizational growth
- Order tracking
- Team collaboration
- Money handling
- Filing
- Delivery scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Cabin Cleaner (Lead)
ABM Aviation
05.2024 - 03.2025
Cabin Cleaner
Jet Stream Aviation
05.2023 - 05.2024
Customer Service Representative (Remote)
Metro by T-Mobile
12.2020 - 04.2023
High School Diploma -
South Point High School
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