Aylissa Connelly
York,PA
Summary
Dependable shift leader successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Experienced with over 4 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server/Hostess
Round The Clock Family Restaurant
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Lead Manager
Taco Bell Restaurant
11.2018 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Dallastown Area Senior High School
Dallastown, PA11.2021
Skills
- Warm and Friendly
- Conflict and Complaint Resolution
- Positive learning process
- Time management skills
Timeline
Server/Hostess
Round The Clock Family Restaurant
01.2022 - Current
Shift Lead Manager
Taco Bell Restaurant
11.2018 - Current
High School Diploma -
Dallastown Area Senior High School
Similar Profiles
Madeline AnsonMadeline Anson
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Haley KontolHaley Kontol
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Alicia LambAlicia Lamb
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Harrison DownsHarrison Downs
Contracted Technical Director/Video Editor at Providence Community ChurchContracted Technical Director/Video Editor at Providence Community Church
Terrance EdmondsTerrance Edmonds
Laborer/Rear Wheel Balancer at Manpower Group/Comprehensive LogisticsLaborer/Rear Wheel Balancer at Manpower Group/Comprehensive Logistics