Ayllah Coons
Syracuse,UT
Summary
Reliable and team leader, who is looking for a new opportunity where I can grow. Worked in customer service for 12+years, know how to help and be efficient with every customer. Will always be there for my team and give my best performance.
Overview
12
12
years of professional experience
Work History
Collector
Progressive Leasing
Draper, UT
10.2024 - Current
- Obtain outbound and inbound calls daily
- Manage customers accounts and take payments, find a solution that best fits them to bring them current
- Update new payment methods, and take payments over the phone
- Always stay on the dialer, and met the company’s standards to hit goal for monthly bonus
Sales Representative
T-Mobile
North Ogden
01.2022 - 12.2024
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Trained and mentored new sales representatives
Lab Assistant
St Luke's
Meridian, ID
04.2018 - 10.2021
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory
- Managed specimen sample handling, receiving, storage and inventory
- Demonstrated flexibility working in a fast-paced and ever-changing environment
- Prepared samples for centrifugation, aliquoting and preserving sample integrity
Manager
Kona Grill
Meridian, ID
10.2013 - 03.2018
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Partnered with management to conduct individual training needs analysis for required coaching and training
- Traveled to 5 states to help and train new employees
Education
High School Diploma -
Rocky Mountain High School
Meridian, ID05.2012
Skills
- Customer service
- Call center experience
- Team lead
- Account management
- Lab testing and reporting
- Data entry
- Assertiveness
- Blood collection techniques
Timeline
Collector
Progressive Leasing
10.2024 - Current
Sales Representative
T-Mobile
01.2022 - 12.2024
Lab Assistant
St Luke's
04.2018 - 10.2021
Manager
Kona Grill
10.2013 - 03.2018
High School Diploma -
Rocky Mountain High School