Aymee Villarreal
Lakewood
Summary
Experienced medical professional with over 13 years of dynamic expertise in medical front desk operations and insurance billing. Proficient in transitioning from paper-based to electronic medical record management, utilizing skills in CPT and ICD-10 codes. Demonstrates meticulous attention to detail in managing patient records and insurance claims, ensuring accuracy and HIPAA compliance, while effectively streamlining processes for improved efficiency. While I have extensive experience, I am looking to dial back and focus all my attention on one field
Overview
2026
2026
years of professional experience
Work History
Patient Care Coordinator
Truvision Eye Care
02.2025 - Current
- Delivered personalized patient experiences and care
- Offered simple, clear explanations to help clients and families understand clinic specific policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
Front Desk Receptionist, Dispensing Optician, Sales, Insurance Verification & Billing, Bookkeeping, Lab Technician
Suburban Opticians
01.2022 - 2025
- Answered phone calls and scheduled patients in appropriate time slots in accordance to any medical diagnoses
- Mastered integrating multiple roles including reception, sales, billing and lab work
- Meticulously maintained patient medical records and transactions, ensuring proper filing and accurate accounting. Demonstrated strong attention to detail in all tasks.
- Reconciled credit card transactions with financial ledgers, ensuring 100% accuracy and adherence to accounting procedures
- Investigated patient insurance’s network status and the corresponding benefits using NPI data & communicating with several insurance companies
- Prepared paper and electronic claims for out-of-network insurance billing across multiple platforms and clearing houses
- Guided patients through the complexities of the doctor’s services and the sales floor being two different businesses running from the same location, and how the network status of their insurance might be different for both
- Worked closely with patients and insurance providers to resolve billing issues, fostering positive relationships and ensuring timely settlements of medical bills
- Assessed doctor’s prescriptions and patients’ lifestyle needs to find the proper glasses for the patient
- Found adequate frames for the patient and took precise measurements to uphold doctor’s prescription
- Troubleshoot and found valid solutions for underperforming visual acuities
- Adjusted finished glasses according to patient’s unique anatomy and prescription
- Conducted rigorous quality checks on outside lab-returned eyewear, maintaining high standards of patient care
- Verified prescriptions using manual & automatic lensometers
Head Lab Technician, Front Desk Receptionist, Dispensing Optician, Insurance Billing, Bookkeeping
Your Eyes Image
2012 - 2022
- Seamlessly integrated multiple roles including reception, sales, billing, and lab work
- Led the transition from paper-based records to a fully integrated electronic medical record (EMR) system, improving data accuracy and accessibility
- Mastered Santinelli LE 1000 Edger operation, enhancing in-house lens cutting capabilities, thus reducing outside lab costs and turnaround time
- Answered phone calls and scheduled patients for appointments using EMR
- Communicated with insurance companies to verify patient eligibility & benefits over the phone or online
- Prepared authorizations, service claims and billed insurance companies
- Configured CPT and ICD-10 coding within the EMR software, identifying and distinguishing subtle yet critical discrepancies, ensuring accurate and compliant insurance claims
- Coded our EMR to interface our patient orders directly to insurance claims and furthermore to outside lab orders furthering seamless integration
- Meticulously prepared the patient’s receipts so claims are automatically sent through the interface
- Enhanced patient care by performing preliminary testing for the doctor, assessing lifestyle needs for frame selection, and providing personalized eyewear adjustments and repairs.
- Ensured precision in eyewear production: assessing doctor’s prescriptions, obtaining measurements, selecting appropriate frames and lenses.
- Conducted meticulous quality checks on eyewear, maintaining high standards of patient care and minimizing errors in prescription fulfillment.
- Adjusted & dispensed completed glasses for each patient
- Developed solutions for underperforming visual acuities, addressing patient complaints and improving overall satisfaction with prescribed eyewear.
Education
Optician Certification Training -
Tacoma Community College
Tacoma, WA01.2022
Associate of Liberal Arts - Science, Math & Engineering
Deanza College
Cupertino, CA01.2020
California State Seal of Biliteracy - undefined
Live Oak High School
Morgan Hill, CA01.2014
Skills
- Microsoft Office applications
- EMR systems
- Lensometer
- Retinal Imaging
- OCT Scan
- Lens Edger
- Jotform
- Solution Reach
- Demandforce
- In/Out-of-Network Insurance Billing
- Insurance Verification
- HIPAA
- ICD-10
- CPT Codes
- Third Party Clearing Houses
LANGUAGES
English - Native
Spanish - Native
Timeline
Patient Care Coordinator
Truvision Eye Care
02.2025 - Current
Front Desk Receptionist, Dispensing Optician, Sales, Insurance Verification & Billing, Bookkeeping, Lab Technician
Suburban Opticians
01.2022 - 2025
California State Seal of Biliteracy - undefined
Live Oak High School
Head Lab Technician, Front Desk Receptionist, Dispensing Optician, Insurance Billing, Bookkeeping
Your Eyes Image
2012 - 2022
Optician Certification Training -
Tacoma Community College
Associate of Liberal Arts - Science, Math & Engineering
Deanza College
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