Microsoft (Excel, Office, Word, Powerpoint)
Ayodele Morolake Babalola
Miami,FL
Summary
Efficient Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Lead Hostess & Reservationist
Pastis Miami
04.2023 - Current
- Setup reservations and to-go orders by phone, answer customer questions, and inform of accurate wait times.
- Take reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assign work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Govern dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Answer customer questions about hours, seating, and menu information.
- Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answer phone calls to take orders, give information and document reservations.
- Advise customers about special offerings and menu items to help drive sales.
- Providepatrons with estimated waiting times during peak service hours.
Front Desk Receptionist
Douglas County Water and Sewer Authority
07.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Facilitated, explained and organized assistance programs for guests behind on their bills while providing alternative long term payment options.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
Pool Attendant
Boucher Brothers
05.2021 - 04.2022
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Moved umbrellas and lounge chairs at request of guests.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Monitored access to entry and exit points to avoid congregating.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Technology Sales Associate
Tiger Tech
06.2019 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Proactively managed client correspondence and recorded tracking and communications.
- Reconciled billing discrepancies with regulatory agencies and finance department.
Education
Industrial Engineering
University of Missouri
Columbia, MOFilm & Television Post Production
Georgia Film Academy
Fayetteville, GA05-2026
Skills
- Reservation setting
- Greeting and seating
- Reservation planning
- Correspondence typing
- Office Organization
- Cash Handling
- Call Routing
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Payment Processing
- Returns processing
Software
Premiere Pro
Avid Media Composer
Cashiering POS Systems
Timeline
Lead Hostess & Reservationist
Pastis Miami
04.2023 - Current
Front Desk Receptionist
Douglas County Water and Sewer Authority
07.2022 - 04.2023
Pool Attendant
Boucher Brothers
05.2021 - 04.2022
Technology Sales Associate
Tiger Tech
06.2019 - 03.2020
Industrial Engineering
University of Missouri
Film & Television Post Production
Georgia Film Academy
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