Heidi Hernandez
Houston,TX
Summary
At Bosscat Kitchen & Libations, I excelled as Head Hostess, leveraging exceptional communication and restaurant software proficiency to enhance guest service. I spearheaded initiatives that significantly improved efficiency and guest satisfaction, mentoring staff and streamlining reservation processes. My leadership not only fostered a welcoming atmosphere but also drove repeat business through personalized guest interactions and adept handling of special dietary needs.
Overview
2
2
years of professional experience
Work History
Head Hostess
Bosscat Kitchen & Libations
Houston, TX
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Alief Taylor High School
7555 Howell Sugarland Rd, Houston, TX 7708306.2023
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Table Bussing
- Safe Food Handling
- Greeting and seating
- Restaurant software proficiency
- Reservation Management
- Reservation planning
- Table assignment
- Special dietary requirements
- Reservation setting
- Check payment processing
Languages
Spanish
Native or Bilingual
Timeline
Head Hostess
Bosscat Kitchen & Libations
06.2022 - Current
High School Diploma -
Alief Taylor High School