Ayoka Drayton
Hampton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Mystic Grill
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista Trainer & Shift Supervisor
Starbucks
01.2021 - Current
- Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
- Welcomed customers and answered questions regarding menu items and preparation methods
- Coached staff members on effective communication skills enabling them build strong relationships with customers
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational
- Problem solved unforeseen occurrences that required store closures or change in operation
- Delegated tasks evenly and managed time so that the goals would be met as a team
- Answered customer phone calls and appropriately addressed questions and complaints
Cashier
Burlington
11.2020 - 03.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
online - Psychology Candidate
Arizona State University
Tempe, AZ05.2026
High School Diploma - undefined
Dutchtown High School
Skills
- Team Leadership
- Sales Goals
- Money handling
- Exceptional customer service
- Strong work ethic
- Time management skills
- Teamwork
- Sorting
Timeline
Server
Mystic Grill
11.2024 - Current
Barista Trainer & Shift Supervisor
Starbucks
01.2021 - Current
Cashier
Burlington
11.2020 - 03.2021
High School Diploma - undefined
Dutchtown High School
online - Psychology Candidate
Arizona State University
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