Ayokunumi Sheba
Lawrenceville,GA
Summary
Proven track record in delivering exceptional customer service and handling cash with integrity, as demonstrated at IHOP. Excelled in high-stress situations, enhancing guest engagement and loyalty through effective communication and problem-solving skills. Adept at multitasking and maintaining high hygiene standards, contributing to positive dining experiences.
Overview
2
2
years of professional experience
Work History
Server
IHOP
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
JCPenney
10.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- In charge of assisting customers with their online orders, returns and checkouts.
Education
High School Diploma -
Archer High School
Lawrenceville, GASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
IHOP
05.2023 - Current
Customer Service Representative
JCPenney
10.2022 - 08.2023
High School Diploma -
Archer High School
Similar Profiles
Michael AndersonMichael Anderson
Server at IHOPServer at IHOP
Idalia DomhoffIdalia Domhoff
Server at IHOPServer at IHOP
Xavier Davis-GrayXavier Davis-Gray
Dishwasher at IHOPDishwasher at IHOP