Ayoola Saliu
Urbandale ,IA
Summary
- COBRA/Benefits Administration (willingness to learn and specialize)
- Client Relationship Management
- Regulatory Compliance
- Issue Resolution and Troubleshooting
- Process Improvement
- Attention to Detail
- Strong Communication Skills
- CRM Tools (Salesforce, Zendesk)
- Microsoft Office Suite
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fiserv
05.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Services Associate
Morgan Stanley
10.2019 - 04.2022
- Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
- Negotiated favorable contract terms on behalf of clients while protecting company interests and maintaining profitability objectives.
- Facilitated successful project implementation by coordinating resources and managing timelines efficiently.
- Increased client retention through proactive outreach efforts and regular follow-up communications.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
Education
Bachelor of Arts - Economics
University of Lagos
Lagos Nigeria08-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Recognized for maintaining a 97% customer satisfaction rating through prompt issue resolution and attentive service.
- Trained new team members on internal processes, reducing onboarding time by 15%
Certification
Certified Customer Service Specialist (CSS)
(PACE)Professional Associations for Customer Engagement Issued Aug 2022
Languages
English
Full Professional
yoruba
Native or Bilingual
Timeline
Customer Service Representative
Fiserv
05.2022 - 08.2024
Client Services Associate
Morgan Stanley
10.2019 - 04.2022
Bachelor of Arts - Economics
University of Lagos