Ayreona Crouch
Salt Lick,KY
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a top performer recognition at Amazon. Skilled in problem-solving and active listening, adept at managing high-stress situations with professionalism. Excelled in roles requiring strong interpersonal skills and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alight Soultions
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Floater/Assistant
Gateway Community Action
07.2022 - 08.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
Amazon
06.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Communication Skills
- Time Management
Timeline
Customer Service Representative
Alight Soultions
06.2023 - 12.2023
Floater/Assistant
Gateway Community Action
07.2022 - 08.2023
Customer Service Representative
Amazon
06.2019 - 12.2020
High School Diploma -
Montgomery County High School
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