Aysa Brownie
Tyler,Tx
Summary
I have worked as a CSR for the past 5 years. I have experience in working with medical claims, pre authorizations, inbound/outbound calling, as well as data entry. I am a fast learner & I love a good challenge! I am dedicated in all that I do & I work hard to achieve the goals set before me.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Costumer Service Representative
Us Dermatology Partners
Tyler
06.2024 - Current
- Assisted patients in scheduling appointments and managing their inquiries.
- Provided information about dermatology services and treatment options to clients.
- Resolved patient complaints by listening actively and offering solutions.
- Educated patients on pre-appointment procedures and follow-up care instructions.
- Handled patient check-ins and verified insurance information efficiently.
Customer Service Rep-Remote
Progressive
03.2023 - Current
- Assisted customers with inquiries about insurance policies and claims processes.
- Educated clients on policy options and coverage benefits for informed decision-making.
- Resolved customer complaints effectively through active listening and problem-solving skills.
Customer Service Rep-Remote
Teleperformance
07.2021 - 03.2023
- Handled high-volume calls while ensuring quality service and adherence to company standards.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recruiter-Remote
TQW Virtual LLC
06.2020 - 07.2021
- Screened resumes to identify qualified candidates for various positions.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Collaborated with hiring managers to understand specific staffing needs.
- Coordinated onboarding processes for new hires, ensuring smooth transitions.
Education
High School -
Robert E Lee High School
Tyler, TxSome College (No Degree) -
Tyler Junior College
Troup, TXSkills
- Credit & Collections
- Communication
- Billing & Retention Leadership
- Medical Claims
- Inbound/Outbound
- Medical Terminology
- Inbound Calling
- Account Management
- Billing Support
- High Call Volume Handling
- Retention Support
- Job Postings
- Interviewing
- Onboarding Support
- Call handling
- Appointment scheduling
- Insurance verification
Education
other
Personal Information
Timeline
Costumer Service Representative
Us Dermatology Partners
06.2024 - Current
Customer Service Rep-Remote
Progressive
03.2023 - Current
Customer Service Rep-Remote
Teleperformance
07.2021 - 03.2023
Recruiter-Remote
TQW Virtual LLC
06.2020 - 07.2021
High School -
Robert E Lee High School
Some College (No Degree) -
Tyler Junior College