Aysha Williams
Fayetteville,NC
Summary
Results-driven event manager with expertise in high-volume operations and team training. Skilled in implementing process improvements and ensuring food safety and customer satisfaction. Proven leadership abilities in building and guiding teams to meet demanding goals while maximizing resource utilization for scalable operations and profitability.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Director of Operations
Levy / Professional Sports Catering
Fayetteville, North Carolina
06.2026 - Current
- Managed daily operations across multiple departments, optimizing staff allocation to meet event demands.
- Coordinated vendor logistics to ensure timely delivery of food and supplies for events.
- Supported daily operations for high-volume catering events at professional sports venues.
- Oversaw staff scheduling to align with event requirements and peak times.
- Managed staff schedules to match event needs and peak service times.
- Trained team members on operational best practices and customer service standards.
- Monitored inventory levels to maintain adequate stock for events and services.
- Collaborated with management team to establish operational goals that supported overall business strategy.
- Followed standard operating procedures for food safety and quality control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained the invoices and ensured all the invoices were paid in a timely manner.
- Recorded all tips into the payroll system for accurate distribution., service fee and made sure all timecards were accurate.
Premium Manager
Levy / Professional Sports Catering
Fayetteville, North Carolina
04.2024 - 06.2026
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations in high-pressure sports event environments.
- Managed food service logistics for large-scale catering events.
- Coordinated team schedules to ensure adequate staffing levels.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced health and safety regulations in food preparation areas.
- Ensure the suites, club, picnic and party deck were done in a timely and mannered way.
Operations Manager
Levy / Professional Sports Catering
Fayetteville, North Carolina
04.2021 - 04.2024
- Coordinated daily operations for catering services at major sports events.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented process improvements to enhance team productivity and efficiency.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised staff to ensure compliance with food safety standards.
- Managed inventory and supplies for efficient service delivery.
- Trained new employees on operational procedures and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Concession Stand Manager
Levy / Professional Sports Catering
Fayetteville, North Carolina
03.2019 - 04.2021
- Managed daily operations of a concession stand during events.
- Oversaw staff scheduling and training for optimal performance.
- Managed inventory levels and ordered supplies to support uninterrupted service.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Implemented cash handling procedures for accurate transactions.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Distributed food to service staff for prompt delivery to customers.
Lead Supply Technician
Cape Fear Valley Medical Center
Fayetteville, North Carolina
04.2016 - 09.2022
- Managed inventory levels for medical supplies and equipment in a busy healthcare environment.
- Oversaw daily operations of supply storage areas, ensuring organization and accessibility.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Tracked orders from suppliers to ensure timely arrival of goods.
- Developed and maintained relationships with vendors for timely procurement of supplies.
- Coordinated supply needs and purchases with purchasing department personnel.
- Processed paperwork related to supply requests, purchase orders and returns.
- Reviewed invoices for accuracy before processing payments to vendors.
- Identified discrepancies between physical inventories and computerized records.
- Trained new staff on supply handling and safety protocols effectively.
- Performed quality control inspections on incoming shipments for accuracy.
Restaurant Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Fayetteville, North Carolina
04.2013 - 08.2016
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Trained new staff on customer service and food handling procedures to enhance service quality.
- Managed inventory levels and coordinated supply orders for efficient service.
- Addressed customer inquiries and resolved issues to enhance dining experiences.
- Implemented safety protocols to ensure compliance and promote a secure working environment.
- Collaborated with management on promotional events to increase customer engagement.
- Resolved customer complaints in a timely manner.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Monitored inventory levels and ordered supplies to support restaurant operations.
- Organized daily activities and delegated duties to employees while addressing employee concerns.
- Provided a friendly greeting to enhance customer experience. upon arrival, answered questions about menu offerings and made recommendations when requested.
- Supervised restaurant personnel to ensure efficient operations during assigned shift hours.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Completed closing tasks, ensuring all money was accurately counted and stored. including counting money in drawers at end of shift.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Trained new employees on proper customer service techniques and food handling protocols.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-1992
Some College (No Degree) - Business Education / Computer Programming
Compton Community College
Compton, CASome College (No Degree) - Human Resources Development
Fayetteville Technical Community College
Fayetteville, NCSkills
- Event coordination
- Vendor management
- Food safety compliance
- Inventory management
- Operational planning
- Budgeting and cost control
- Quality assurance
- Staff training
- Client relationship management
- Operational efficiency
- Schedule oversight
- Problem solving
- Continuous improvement
- Team collaboration
- Customer service
- Human resources
- Client relations
- Multitasking capacity
- Attention to detail
- Effective communication
- Active listening
- Teamwork
Certification
- ServSafe Food Protection Manager Certification
- ServSafe Alcohol Certificate
Accomplishments
- Top performer award for Safety and Sanitation for 2024
Timeline
Director of Operations
Levy / Professional Sports Catering
06.2026 - Current
Premium Manager
Levy / Professional Sports Catering
04.2024 - 06.2026
Operations Manager
Levy / Professional Sports Catering
04.2021 - 04.2024
Concession Stand Manager
Levy / Professional Sports Catering
03.2019 - 04.2021
Lead Supply Technician
Cape Fear Valley Medical Center
04.2016 - 09.2022
Restaurant Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2013 - 08.2016
High School Diploma -
Woodrow Wilson High School
Some College (No Degree) - Business Education / Computer Programming
Compton Community College
Some College (No Degree) - Human Resources Development
Fayetteville Technical Community College