Aysia Marie Hardage
Portland,OR
Summary
Dynamic professional with a proven track record at Mission Rock Real Estate, excelling in community engagement and tenant relations. Skilled in property inspections and budget preparation, I fostered high satisfaction through effective dispute resolution and strategic partnerships, enhancing overall resident experiences and driving participation in community initiatives.
Overview
15
15
years of professional experience
Work History
ACD
Mission Rock Real Estate
05.2025 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
ACD
Prime Residential
01.2023 - 10.2025
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
- Facilitated workshops on community management best practices, sharing knowledge and skills with emerging community leaders.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Worked with maintenance staff to complete timely repairs and enhancements.
Roving Manager
Carla Properties
10.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Executive
Comcast Call Center
10.2010 - 01.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Education
Law
Portland Community College
Portland, OR05-2000
Skills
- Property inspections
- Daily operations management
- Tenant and eviction laws
- Community engagement
- Resident relations
- Customer relationship management
- Payment processing
- Database management
- Customer support
- Administrative leadership
- Tenant relations
- Fair housing mandates
- Customer service-focused
- Budget preparation
- Maintenance management
- Capital projects management
- Customer relations
Timeline
ACD
Mission Rock Real Estate
05.2025 - Current
ACD
Prime Residential
01.2023 - 10.2025
Roving Manager
Carla Properties
10.2020 - 01.2023
Sales Executive
Comcast Call Center
10.2010 - 01.2018
Law
Portland Community College
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