Ayumu Sato
Anchorage,Alaska
Summary
Adept at streamlining boarding processes and enhancing customer satisfaction, my role at Helping Passenger leveraged strong empathy and customer service skills to resolve issues and ensure on-time departures. Proficient in airport safety regulations, I significantly contributed to operational efficiency and passenger support.
Overview
1
1
year of professional experience
Work History
Control Passenger at Airport
Helping Passenger
01.2021 - 01.2022
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Education
High School Diploma -
A. J. Dimond High School
2909 W 88th Ave, Anchorage, AK 9950205-2024
High School Diploma -
Chitose High School
1-chome-4-1 Hokuei, Chitose, Hokkaido, Japan04-2023
Skills
- Empathy and patience
- Daily reports
- Airport safety regulations
- customer service skill
Languages
Japanese
Native or Bilingual
Timeline
Control Passenger at Airport
Helping Passenger
01.2021 - 01.2022
High School Diploma -
A. J. Dimond High School
High School Diploma -
Chitose High School