Ayunja Britton
Birmingham,AL
Summary
Communications Support Specialist experienced in employee training and team coordination. Enhanced patient experience through effective guidance in registration and insurance verification. Demonstrated strong work ethic, adaptability, and interpersonal skills while mastering new challenges independently.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Admitting Representative
Guidehouse
Birmingham, AL
12.2025 - Current
- Greeted patients and verified identification for accurate admissions processing.
- Collected and entered patient information into electronic health record systems.
- Explained admission procedures to patients and families for clarity and understanding.
Communications Support Specialist
Children’s of Alabama Hospital
Birmingham, AL
12.2024 - 12.2025
- Coordinated communication between medical staff and families for care updates.
- Responded to inquiries regarding services and provided guidance to visitors.
- Assisted families with patient registration and insurance verification processes.
Pre-Load Supervisor
UPS
Birmingham, AL
06.2022 - 12.2024
- Supervised daily operations of preload team activities and workflows.
- Trained new employees on safety procedures and operational standards.
- Coordinated with management to optimize package loading processes.
Shift Lead
Nike Factory Outlet
Birmingham, AL
12.2020 - 06.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members in customer service standards.
- Managed stock levels and organized merchandise displays to enhance customer experience.
Education
Master of Science - Business Management
Faulkner University
Montgomery, AL 03.2025 - 04.2026
Bachelor of Science - Public Health
University of Alabama At Birmingham
Birmingham, AL 08.2019 - 12.2022
Skills
- Electronic health record management
- HIPAA compliance
- Insurance verification
- Customer service
- Employee training
- Data analysis
Timeline
Admitting Representative
Guidehouse
12.2025 - Current
Master of Science - Business Management
Faulkner University
03.2025 - 04.2026
Communications Support Specialist
Children’s of Alabama Hospital
12.2024 - 12.2025
Pre-Load Supervisor
UPS
06.2022 - 12.2024
Shift Lead
Nike Factory Outlet
12.2020 - 06.2023
Bachelor of Science - Public Health
University of Alabama At Birmingham
08.2019 - 12.2022