Azalea Moore
Queens
Summary
Dedicated and well acquainted to case management with proven track record of success managing and leading social services programs. Skilled in crisis intervention, and working with a variety of populations including but not limited to; the elderly, the physically or mentally handicapped, children, immigrants, homeless & displaced individuals, prior and current drug abusers and recently released convicts. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
4
4
years of professional experience
Work History
Social Services
Housing Solutions of New York
10.2022 - 11.2023
- Responsible for administrative tasks such as filing, organizing and uploading client information to DHS CARES
- Conducting initial client intake and uploading relevant client data to DHS CARES
- Creating and filing client binders (According to DHS protocols for client case files)
- Conducting client Psychosocial assessments
- Conducting client unit inspections (According to DHS inspection protocols and DHS inspection sheet)
- Responsible for scheduling, planning and organizing site initiatives and events
- Generating and submitting site reports
School Professional
Canarsie Ascend Middle School
08.2021 - 06.2022
- Handled all visitor and parent intake professionally and according to Covid-19 protocols
- Responsible for daily screening of students and facilitation of late dismissal
- Familiar with security camera surveillance and the alarm set-ups on all exits
- Familiar with all school drill procedures and guidelines
Customer Support Associate
Vaccinate New York Project
03.2021 - 08.2021
- Processed patient reservations via phone and in person (entered demographics into computer database)
- Utilized Countermeasure Data Management System (CDMS) to record, calculate and verify patient intake numbers
- Handled daily scheduling tasks and provided administrative support throughout the facility
Client Services Coordinator (Seasonal Project)
AmeriCorps SBP
08.2020 - 03.2021
- Created, maintained, and updated client account information using Salesforce
- Resolved product and service concerns and issues, ensuring client retention and company sales goals were met
- Received and made 100 calls daily
- Managed receptionist area by greeting visitors, and responded to telephone, email and in-person inquiries and requests
Activity Assistant Coordinator
Beacon After School Program
04.2020 - 06.2020
- Planned, implemented, and evaluated activities for a class of 40+ students ages 4-5
- Performed activity program assessments to determine the suitability of activities
- Managed the day-to-day operations for students, monitored inventory use, and attendee safety and event participation
Community Outreach Representative
American Cancer Society
01.2020 - 04.2020
- Fielded phone calls and pleasantly greeted office visitors
- Answered questions and inquiries regarding community resources and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Made 100+ outreach calls daily
Education
High School Diploma -
Associate of Science - Human And Community Services
SUNY Empire State College
Saratoga Springs, NY09-2024
Skills
- NYC DHS CARES system knowledge
- Social & Clinical Assessment knowledge
- Social services knowledge
- Intake services
- Out-take and follow-up services
- Behavioral health services
- Human Services
Educationcertifications
- Currently enrolled at Empire State University for Human & Community Services
- Security License
- High School Diploma Received
- Food Handlers License
Timeline
Social Services
Housing Solutions of New York
10.2022 - 11.2023
School Professional
Canarsie Ascend Middle School
08.2021 - 06.2022
Customer Support Associate
Vaccinate New York Project
03.2021 - 08.2021
Client Services Coordinator (Seasonal Project)
AmeriCorps SBP
08.2020 - 03.2021
Activity Assistant Coordinator
Beacon After School Program
04.2020 - 06.2020
Community Outreach Representative
American Cancer Society
01.2020 - 04.2020
High School Diploma -
Associate of Science - Human And Community Services
SUNY Empire State College
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