Maygen Syphax
Palmdale,CA
Summary
An energetic customer service professional with solid experience providing diverse customer service, strong problem-solving skills coupled with initiative an accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships.
Overview
17
17
years of professional experience
Work History
Problem Solver
Valley Oasis
310 East Palmdale Ca ,93591
02.2025 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Families Response Team (FRT)
Valley Oasis
Palmdale
07.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing organized response protocols.
- Reduced response times for emergency incidents through consistent training and adherence to established procedures.
- Collaborated effectively with multidisciplinary teams, ensuring comprehensive care during crisis situations.
- Provided compassionate support to affected individuals during high-stress situations, utilizing effective communication techniques and empathetic listening skills.
- Coordinated with external agencies as necessary, ensuring seamless integration of resources during complex responses.
- Researched and extracted data to complete tasks.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Networked to gather outside expertise to solve issues.
Receptionist
Valley Oasis
Palmdale
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
supervisor assistant
01.2018 - 02.2020
- Supervised the whole assembly area along with the shipping department for assembly
- Worked closely with the customers to make sure we were shipping a good quality unit
- Trained all employees in Lean Manufacturing.
warehouse associate
10.2014 - 01.2017
- Accurately and efficiently performed primary job functions determined by work assignment
- Selected orders in an accurately and timely manner
- Loaded trucks for outbound orders.
cashier
07.2008 - 12.2011
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Recommended products to customers, based on customers’ needs and interests
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
palm springs high school
career planning &preparation, Los angeles county of education
01.2022
Skills
- Marketing
- Problem-solving
- Team Building
- Communication skills
- Crisis Management
- Situational Awareness
- CPR and First Aid
- Problem-Solving
- Customer Data Confidentiality
- Team Collaboration
- MS Office
- Customer Relations
Timeline
Problem Solver
Valley Oasis
02.2025 - Current
Families Response Team (FRT)
Valley Oasis
07.2023 - Current
Receptionist
Valley Oasis
10.2022 - 07.2023
supervisor assistant
01.2018 - 02.2020
warehouse associate
10.2014 - 01.2017
cashier
07.2008 - 12.2011
High School Diploma -
palm springs high school
career planning &preparation, Los angeles county of education