Azalia Herrera
Corona, Queens,NY
Summary
Diplomatic Sales Representative excels at managing merchandising and customer service responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Extech Building
Long Island City, NY
06.2017 - 06.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Exceeded goals for new accounts in single sales cycle.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Service Adviser
Nemet Nissan
Hillside , Queens
05.2015 - 05.2017
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Surpassed sales goals through implementation of effective marketing strategies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Effective liaison between customers and internal departments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Processed 200 invoices each week and mailed documentation to clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Education
Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2015
Automotive Mechanics
Lincoln Technical Institute - Whitestone Queens
Whitestone, NY03.2013
Skills
- Sales Closing
- Sales
- Staff Training
- Client Service
- Problem solving strength
- Customer Relations
- Sales expertise
- Interpersonal communication skills
- Lead prospecting
Timeline
Sales Representative
Extech Building
06.2017 - 06.2022
Service Adviser
Nemet Nissan
05.2015 - 05.2017
Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Automotive Mechanics
Lincoln Technical Institute - Whitestone Queens
Similar Profiles
Barton McNameeBarton McNamee
Manager's Assistant at Extech Building MaterialsManager's Assistant at Extech Building Materials
Shyiem BennettShyiem Bennett
Yard Associate at Extech Building MaterialsYard Associate at Extech Building Materials
Darren JacksonDarren Jackson
Delivery Driver at Extech Building Materials Inc.Delivery Driver at Extech Building Materials Inc.