Azaria Butler-Davis
Champaign,IL
Summary
Resourceful professional with extensive experience in customer consulting and healthcare support. Demonstrated expertise in de-escalating issues and maintaining professionalism under pressure. Committed to enhancing customer satisfaction and improving operational efficiency through effective problem-solving skills.
Overview
5
5
years of professional experience
Work History
Housekeeper
Pavilion Rehabilitation and Nursing Center
Champaign, Illinois
11.2025 - 04.2026
- Restored linens to pristine condition by laundering sheets and removing stains.
- Disposed of soiled linens and emptied wastebaskets in guest rooms to minimize germs.
- Maintained organized stock of cleaning supplies for efficient operations.
- Employed deep-cleaning techniques for areas requiring enhanced sanitation.
- Removed smudges and finger marks from doors and glass partitions to improve appearance.
- Followed proper guidelines when using cleaning chemicals for safety.
- Dusted air conditioning diffusers and ventilation systems to enhance airflow.
- Interacted positively with clients and guests during daily responsibilities.
Customer Service Representative
Home Depot
Champaign, Illinois
07.2024 - 11.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Health care technician
Carle Foundation Hospital
Urbana, Illinois
07.2023 - 07.2024
- Assist patients with daily activities (bathing, dressing, eating, mobility)
- Take and record vital signs (blood pressure, pulse, temperature)
- Monitor patient conditions and report changes to nurses
- Help with patient transport (wheelchairs, stretchers)
- Collect specimens (urine, blood, etc.) for testing
- Perform basic medical procedures (like wound care or EKGs, depending on training)
- Maintain clean and safe patient environments
- Document care in medical records (often using systems
Caregiver
Home Instead
Champaign, Illinois
05.2021 - 09.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
High School Diploma -
Champaign Central Highschool
Champaign, IL05-2017
Skills
- Customer consulting
- Problem resolution
- Appointment scheduling
- In-store support
- Order fulfillment
- Call center experience
- Refunds processing
- Strong teamwork
- Assertiveness
- Time management
- Client relations
- Product knowledge
- Adaptability and flexibility
- Customer satisfaction measurement
Timeline
Housekeeper
Pavilion Rehabilitation and Nursing Center
11.2025 - 04.2026
Customer Service Representative
Home Depot
07.2024 - 11.2025
Health care technician
Carle Foundation Hospital
07.2023 - 07.2024
Caregiver
Home Instead
05.2021 - 09.2023
High School Diploma -
Champaign Central Highschool