Nereida Gaona Cabrera
Palm Bay,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
Life Care Center
Palm Bay, Florida
12.2023 - Current
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Responded promptly to customer inquiries regarding services provided by the department.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Customer Service Representative
Little Richards Bbq
Yadkinville, North Carolina
09.2020 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Applied Science - Radiologic Technology
Keiser University Melbourne
Melbourne, FLSkills
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Customer consulting
- Problem Resolution
Timeline
Environmental Services Housekeeper
Life Care Center
12.2023 - Current
Customer Service Representative
Little Richards Bbq
09.2020 - 02.2023
Associate of Applied Science - Radiologic Technology
Keiser University Melbourne