Jazmin Fernandez Almanzar
7968 69th Ave, Middle Village,NY
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Housekeeper
Super 8 By Wyndham
Long Island City, NY
12.2022 - 01.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Service
Easy Pickins
31-27 Steinway St, Long Island City, 11103, NY
08.2018 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
GED -
Queens Adult Learning Center
2735 Jackson Ave, Long Island City, NY 1110103-2019
Skills
- Customer Service
- Customer service-focused
- Dusting
- Residential Cleaning
- Focused and detail-oriented
- Consultative Sales
- Complaint resolution
- Report Generation
- Retail Marketing
- Sales expertise
- Customer consulting
- Client Relations
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Housekeeper
Super 8 By Wyndham
12.2022 - 01.2024
Customer Service
Easy Pickins
08.2018 - 07.2021
GED -
Queens Adult Learning Center