Azaria Delozia
Midlothian,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in project management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist - Project Manager
AmerisourceBergen
01.2023 - 10.2023
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Receive and validate all necessary account documentation in a timely manner.
- Observe and elevate significant results and deliverables to fulfill client requirements.
Sales Support Trainee
AmerisourceBergen
07.2022 - 12.2022
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Supported departmental tasks to increase understanding of industry processes.
- Designed a website oriented around supplier diversity
- Convert AmerisourceBergen to a primary wholesaler for an intensive specialty hospital, transitioning company upward from a secondary position.
- Conducted regular reviews of operations and identified areas for improvement.
Sales Lead
Victoria's Secret & PINK
08.2021 - 05.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed prior delivery processes and uncovered more efficient method.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Client Advisor
Footlocker.com Inc.
11.2018 - 08.2019
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Business Administration And Management
Xavier University of Louisiana
New Orleans, LA05.2022
Skills
- Risk Management
- Key Account Management
- Project Planning and Development
- Creativity and Innovation
- Client Rapport
- Microsoft Office and Microsoft Excel
Timeline
Onboarding Specialist - Project Manager
AmerisourceBergen
01.2023 - 10.2023
Sales Support Trainee
AmerisourceBergen
07.2022 - 12.2022
Sales Lead
Victoria's Secret & PINK
08.2021 - 05.2022
Client Advisor
Footlocker.com Inc.
11.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Xavier University of Louisiana