Syeda Naqvi
Sayreville,USA
Summary
Proven Onboarding Specialist with a track record at Amplify Education Inc, adept in leveraging exceptional communication and data analytics skills to streamline onboarding processes, enhance customer satisfaction, and drive successful project implementations. Excelled in stakeholder management and problem-solving, significantly improving onboarding efficiency and project success rates.
Overview
6
6
years of professional experience
Work History
ONBOARDING SPECIALIST
AMPLIFY EDUCATION INC
Brooklyn, NY
04.2024 - 10.2024
- Work on assigned tasks in the Gainsight queue, ensuring customers have completed their required onboarding documentation.
- Meet with district/school personnel to advance the process to ensure onboarding and launch success.
- Support customers who have questions while completing documentation. Assist and problem-solve any issues they incur while filling out required paperwork.
- Act as an escalation point and drive to a resolution in a timely, proactive manner.
- Collaborate with internal stakeholders to confirm we have what is needed from the customer, ultimately leading to a successful onboarding and implementation.
- Identify any risks of a customer not meeting their launch deadline and alert leadership when needed.
- Send manual and automated customer communications as needed.
ONBOARDING SPECIALIST
AMPLIFY EDUCATION INC
Brooklyn, NY
05.2023 - 10.2023
- Work on assigned tasks in the Gainsight queue, ensuring customers have completed their required onboarding documentation
- Meet with district/school personnel to advance the process to ensure onboarding and launch success
- Support customers who have questions while completing documentation
- Assist and problem-solve any issues they incur while filling out required paperwork
- Act as an escalation point and drive to a resolution in a timely, proactive manner
- Collaborate with internal stakeholders to confirm we have what is needed from the customer, ultimately leading to a successful onboarding and implementation
- Identify any risks of a customer not meeting their launch deadline and alert leadership when needed
- Send manual and automated customer communications as needed
- Perform ad hoc duties as assigned
ENROLLMENT AND LICENSING SPECIALISTS (CONTRACT)
AMPLIFY EDUCATION INC
Brooklyn, NY
07.2022 - 11.2022
- Coordinate multiple aspects of new and existing customer set-up structure and details
- Constant and clear communication with the customer and internal teams to ensure a successful launch and delivery
- Managing customer data and monitoring data transfers
- Coordinating with internal and external teams to confirm and achieve timelines for implementation
- Provide ongoing support for customers after the initial launch is completed
SUPERVISOR
Ziff Brothers
New York, NEW YORK
01.2020 - 03.2022
- Coached staff members to develop long-term career goals
- Evaluated processes and employee strengths to realign workflows with changing business demands
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Managed social media apps
- Implemented and enforced systems, policies, and procedures
- Compiled and verified data to resolve issues and streamline efficiency
RECRUITER
Kushner Companies
New York, NEW YORK
01.2019 - 12.2019
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation
- Trained newer recruiters in successful strategies for interviewing and qualifying candidates
- Facilitated job application processes for qualified candidates
- Partnered with hiring managers to identify talent needs and determine ideal criteria for quality candidates
- Studied organizational plans and objectives to establish long-term recruiting requirements
Education
BACHELORS - PSYCHOLOGY
York College, City University Of New York
NY01.2017
ASSOCIATES - HEALTH ADMINISTRATION
Queensborough Community College
Queens, NY01.2015
Skills
- Excellent Written and Verbal communication
- Data Agression
- Data Analytics
- Data Calculations
- Project Management
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Spreadsheets
- Problem Solving
- Structured Thinking
- Organizational Thinking
- SalesForce
- SIS experience
- Amplify Admin
- Admin Portal
- MCLASS
- GG4L
- Clever
Timeline
ONBOARDING SPECIALIST
AMPLIFY EDUCATION INC
04.2024 - 10.2024
ONBOARDING SPECIALIST
AMPLIFY EDUCATION INC
05.2023 - 10.2023
ENROLLMENT AND LICENSING SPECIALISTS (CONTRACT)
AMPLIFY EDUCATION INC
07.2022 - 11.2022
SUPERVISOR
Ziff Brothers
01.2020 - 03.2022
RECRUITER
Kushner Companies
01.2019 - 12.2019
BACHELORS - PSYCHOLOGY
York College, City University Of New York
ASSOCIATES - HEALTH ADMINISTRATION
Queensborough Community College
Similar Profiles
Kendall MeadKendall Mead
Quality Assurance Specialist at Amplify Education IncQuality Assurance Specialist at Amplify Education Inc
Morgann HextMorgann Hext
AVP of Onboarding at AMPLIFY EDUCATION INCAVP of Onboarding at AMPLIFY EDUCATION INC
Megan HollingsheadMegan Hollingshead
Product Relations Manager - Literacy at AMPLIFY EDUCATION INCProduct Relations Manager - Literacy at AMPLIFY EDUCATION INC
FAREX SALVENTFAREX SALVENT
Medical Equipment Technician at Agiliti HealthMedical Equipment Technician at Agiliti Health
Cynthia NunezCynthia Nunez
Inventory Control Specialist at Floor & DecorInventory Control Specialist at Floor & Decor