Azaria Hall
Inland Empire Health Plan, Care Management
RIVERSIDE,CA
10
years of professional experience
Experienced member service professional with a strong background in customer support, complaint handling, and relationship building. Skilled in remote communication, data entry, and accurate recordkeeping while resolving issues, coordinating requests, and supporting care management workflows.
Work History
Warehouse Associate
5 Years- Utilized warehouse management software to track shipments and streamline operations, improving accuracy by 15%.
- Monitored equipment performance and coordinated maintenance to minimize downtime and enhance operational efficiency.
- Executed inventory management practices to maintain optimal stock levels and ensure timely order fulfillment.
- Implemented safety protocols resulting in a 20% decrease in workplace incidents over a one-year period.
- Executed cycle counts and reconciled discrepancies to maintain data integrity and accuracy.
Member Service Representative REMOTE
4 Years 11 Months- Responded to member inquiries regarding care management services, benefits, and eligibility with accurate information.
- Coordinated referrals, authorizations, and follow-up requests using established case management workflows.
- Documented member interactions, updates, and resolutions in service systems with attention to confidentiality.
- Assisted care managers by gathering required information for assessments, escalations, and service coordination.
Technical Assistant HYBRID
4 Years 8 Months- Resolved product issues, troubleshooting customer inquiries and documenting solutions in support systems.
- Analyzed recurring support trends to identify process gaps and recommend workflow improvements.
- Collaborated with cross-functional teams to escalate complex cases and accelerate resolution.
- Maintained accurate case records, ensuring consistent tracking of product complaints and service requests.
- Advised customers on product selection, features, and compatibility requirements.
Education
Associate of Science - Business Administration
Bachelor of Science - Cyber Security
Skills
Customer service
Relationship building
Financial transactions
Customer support
Call center experience
Dispute resolution
Product recommendations
Complaint handling
Product sales
Computer skills
Data entry
Remote office availability
Timeline
Member Service Representative REMOTE
Inland Empire Health Plan, Care Management
04.2021 - 03.2026Read More
Warehouse Associate
Amazon
02.2021 - 02.2026Read More
Technical Assistant HYBRID
American Security Products
07.2016 - 03.2021Read More
University of Phoenix
Bachelor of Science from Cyber Security
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San Bernardino Valley College
Associate of Science from Business Administration
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