Azelin Seda Sanchez
Philadelphia,PA
Summary
To gain experience in a new career field, grow in an established company, show my skills that I am able to provide to the company, and be a great addition to the company. With my experiences in my previous jobs especially with over 6 years of customer service tech base, I feel I would be a great candidate to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PTF Clerk
United States Postal Service
Chester Springs, USA
01.2025 - Current
- Assisting customers with mail-related inquiries, selling stamps and other products, and providing general customer service
- Assisting customers with paperwork and explaining regulations, policies, or procedures
- Sorting mail, including both outgoing and incoming mail, into the correct bins and routes
- Weighing parcels to determine shipping costs and potentially rewrapping damaged parcels
Mobile Expert
T-Mobile
Philadelphia, USA
08.2022 - 01.2025
- Meet performance targets including sales, customer experience, and quality of sale metrics
- Experts in uncovering our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions
HR Generalist
KJAG Buy & Trade, LLC
Harrisburg, USA
11.2020 - 07.2022
- Making sure to turn in all new hire paperwork to the accountant.
- Making sure that the end-of-the-day cash and credit are correct; if there are discrepancies, figure out where and how.
- Sourced, qualified and conducted screening interviews with job candidates.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Any projects or deadlines that my supervisor gives me to do before the deadline (e.g., figuring out why we didn't get paid on an account, if a phone was sent back via warranty, and planning meetings or weekly calls).
Operations Manager
KJAG Buy & Trade, LLC
01.2020 - 10.2020
- Manage 12 stores in 3 different districts
- Make sure inventory and store are in order
- Train new employees and come up with new training materials
- Help HR in the backend with RTPOS & Compensation
- Analyze and review operational workflow process of systems in place
- Direct 3 District Managers on how to improve their numbers in sales and customer service, conducting weekly performance reviews
- (Big Five)
- Make sure stores were in compliance with Metro By T-Mobiles Policies and Regulations
District Manager
KJAG Buy & Trade, LLC
Harrisburg, USA
09.2019 - 01.2020
- Manage 4 stores, 3 in Harrisburg, 1 in Chambersburg
- Make sure that all stores are stocked appropriately in phones and accessories
- Making sure that my stores are always on the ready for corporate audits
- Assists my employees in individual and store goals
- Make sure that we hit all numbers in BIG 5 (T-Mobile's grading for our store with sales)
Store Manager
KJAG Buy & Trade, LLC
Harrisburg, USA
05.2019 - 09.2019
- Managed daily operations, administrative duties, scheduling, and sales
- Interviewed, trained, and supervised new employees
- Managed a staff of 5 employees
- Ensured consistent store productivity and metrics that increased sales and profitability
- Demonstrated excellent people skills in both client and employee relationships
- Performed official money count every day
Mobile Expert
Metro By T-Mobile Authorized Dealer KJAG
Harrisburg, USA
12.2018 - 05.2019
- Meeting performance targets including sales, customer experience, and quality of sale metrics (Big 5)
- Serving and selling to our new and existing customers, while building loyalty and showcasing the best customer service
- Demonstrating a strong understanding of products, services, and current promotions
Warehouse Worker
Amazon, LLC
02.2018 - 11.2018
- Operating an order picker and putting product away in the warehouse
- Receiving product from the trucks
- Loading packages ready to be shipped to customers in the trucks
Recruiter
Integrity Staffing Solutions
01.2016 - 02.2018
- Schedule appointments for interviews and drug tests
- Sourced and screened potential candidates for Amazon, LLC as permanent or temporary employees
- Interviewed prospective candidates and educated candidates on the company's process
Education
Bachelor of Science - Legal Studies
Central Penn College
Summerdale, PA06.2022
Skills
- Customer Service
- Process Improvement
- Microsoft Office
- Merchandising
- Inventory Control
- Team management
- Retail Sales
- Trainer
- Recruiting
- Microsoft Office
- Operations Management
- Interviewing
Certification
- NJ Real Estate License
Languages
Spanish, Intermediate
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
References
References available upon request.
Timeline
PTF Clerk
United States Postal Service
01.2025 - Current
Mobile Expert
T-Mobile
08.2022 - 01.2025
HR Generalist
KJAG Buy & Trade, LLC
11.2020 - 07.2022
Operations Manager
KJAG Buy & Trade, LLC
01.2020 - 10.2020
District Manager
KJAG Buy & Trade, LLC
09.2019 - 01.2020
Store Manager
KJAG Buy & Trade, LLC
05.2019 - 09.2019
Mobile Expert
Metro By T-Mobile Authorized Dealer KJAG
12.2018 - 05.2019
Warehouse Worker
Amazon, LLC
02.2018 - 11.2018
Recruiter
Integrity Staffing Solutions
01.2016 - 02.2018
Bachelor of Science - Legal Studies
Central Penn College