Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Azhane Harrison

Las Vegas

Summary

Dynamic customer service professional with strong organization and genuine passion for helping, who is recognized for delivering exceptional service and resolving complex issues. Skilled in multitasking and problem resolution, I leverage strong product knowledge and teamwork to enhance member satisfaction and drive loyalty. Proficiency and diligently researching allows me to consistently exceed performance goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Service Counselor Auto

AAA Northeast
05.2022 - 03.2025
  • Assisted members throughout the Northeast region with location, membership, vehicle assistance and other services offered including escalated calls through effective listening to find satisfactory resolutions
  • Navigated multiple screens simultaneously with 20+ incoming calls, prioritizing tasks to search for answers and information
  • Developed strong product knowledge to educate members on available resources, helping them make informed decisions about their accounts and services
  • Recognized by management for consistently delivering outstanding service to members throughout tenure

Cashier

1OAK
09.2020 - 05.2022
  • Diligently handled transactions through POS systems including but not limited to cash, credit card, VIP and guest list to ensure accurate and efficient handling.
  • Greeted and interacted with guests in a courteous and polite manner responding to concerns or complaints while maintaining a positive demeanor in fast paced, high volume environment.
  • Improved efficiency while contributing to clean and safe environment with organized checkout area for optimal workflow.

Customer Service Representative

Bed Bath & Beyond
10.2018 - 08.2020
  • Facilitated open communication between company and 30+ customers and vendors through email and web services to input activity such as backorders and discontinued or out of stock items on a daily basis.
  • Responded to inquiries on virtual orders related to shipping delays and cancellations while connecting with vendors to update their website to reflect accurate inventory through email, phone and lotus notes.
  • Generated and distributed 3+ repots on a daily basis through Excel functions.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Childcare Provider

Independent Contractors
12.2017 - 12.2018
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Call Center Associate

Drew University
01.2017 - 06.2017
  • Established open line of communication between University and its supporters to build rapport, acquire gifts and update demographic information with 20+ cold calls on daily basis.
  • Recommended services and events to parents, alumni and doors thoroughly explaining details.
  • Adhered to company policies to consistently achieve call-time and quality standards.

Cashier

HomeGoods, TJX Companies
01.2015 - 08.2016
  • Utilized unique selling tactics to demonstrate benefits of store credit and rewards card to meet target sales goal and improve customer loyalty resulting in obtaining over $800 on monthly basis.
  • Maintained store organization on hourly basis for improved shopping experience while assisting in location of products and packaging fragile items.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Business Education

Drew University
Madison, NJ

High School Diploma -

Passaic County Technical Institute
Wayne
06-2015

Skills

  • Invoicing
  • Salesforce
  • Multitasking
  • POS Systems
  • Problem Resolution
  • Avaya Phone System
  • Data Gathering and Entry
  • Customer Service Excellence
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Microsoft Excel, Word and PowerPoint

Certification

  • Food Handler License - 5/16/2028
  • NV Alcohol Education Card - 5/19/2029


Timeline

Member Service Counselor Auto

AAA Northeast
05.2022 - 03.2025

Cashier

1OAK
09.2020 - 05.2022

Customer Service Representative

Bed Bath & Beyond
10.2018 - 08.2020

Childcare Provider

Independent Contractors
12.2017 - 12.2018

Call Center Associate

Drew University
01.2017 - 06.2017

Cashier

HomeGoods, TJX Companies
01.2015 - 08.2016

No Degree - Business Education

Drew University

High School Diploma -

Passaic County Technical Institute

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