Azia Mccants
Austell,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Manger
Sally Beauty
08.2017 - Current
- Exceed daily metrics as well as monthly metrics
- Bringing an under performing store to exceed monthly sales goal by 4% increase or more each month
- Monitored employee performance and identified performance gaps for corrective action
- Managed inventory control, cash control, and store opening and closing procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Approved regular payroll submissions for employees.
Caregiver
Lovely Jay Homecare llc
01.2022 - Current
- Assist clients with daily routines light housekeeping bathing and grooming
- Mobility assistance companionship and emotional support
Customer Service Manager
CSM, Walmart
05.2014 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
associates degree - Business/cosmetology
Chattahoochee Technical College
Marietta, GA07.2016
High school diploma -
Osborne High School
Marietta, GA05.2013
Skills
- Communication skills
- Customer service
- Management Experience
- Emotional intelligence
- Budgeting
- Client Relations
- Quality Assurance Controls
- Effective Workflow Management
- Exceptional Telephone Etiquette
Additional Information
- Overseeing team to meet company satisfaction goals maintaining Daily Cash till and distributing funda to each register Transferong funds through Walmart to Walmart or money gram with appropriate verification Trained new staff on company expectations of great front end customer service Handled customer concerns, comments, and complaints
Timeline
Caregiver
Lovely Jay Homecare llc
01.2022 - Current
Store Manger
Sally Beauty
08.2017 - Current
Customer Service Manager
CSM, Walmart
05.2014 - 12.2016
associates degree - Business/cosmetology
Chattahoochee Technical College
High school diploma -
Osborne High School
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