Azia White
Raleigh,NC
Summary
Compassionate and professional customer representative with strong communication and problem-resolution skills. Experience in managing appointments, coordinating office operations, and ensuring the smooth flow of services. Adept at multi-tasking in a fast-paced environment while providing exceptional customer service to patients and supporting medical staff. Proven ability to maintain confidentiality, resolve conflicts professionally, and improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
AskBio
Morrisville, North Carolina
11.2023 - Current
- Greeted clients professionally and courteously to cultivate a welcoming atmosphere
- Answered emails and organized files for billing, customer/client records, etc
- Scheduled and confirmed appointments for clients and visitors
Medical Screener/Phlebotomist
Octapharma
Raleigh, North Carolina
09.2022 - 10.2023
- Greeted and built a rapport with donors and directed them to appropriate areas for processing
- Performed screening duties to determine suitability by taking vital signs
- Performed venipuncture, operated plasmapheresis machines, and maintained compliance with SOPs
Receptionist
IBM
Durham, North Carolina
01.2021 - 08.2022
- Welcomed clients/guests upon arrival and assisted with any of their needs
- Promptly answered phone calls, took messages, and checked voicemails when necessary
- Answered and responded to employee emails about scheduling, work order, a visitation needs
Intern
Carolina Sports Clinic
Charlotte, North Carolina
05.2020 - 08.2020
- Fulfilled tasks set out by doctors in different departments
- Performed PGA and foam roller stretches on patients
- Provided heating pads, laser therapy, needling removal, massage gun therapy and EPAT to patients
CNA 1
Genesis of Carolina
Charlotte, North Carolina
11.2019 - 05.2020
- Maintained compassion and advocated a high level of comfort for patients
- Performed dressing, perineal care, bathing, and basic hygiene for patients
- Accurately fielded and recorded patient information with accuracy including blood pressure, respiration, pulse, and temperature
Education
Bachelor of Science - Exercise Science
University of North Carolina at Charlotte
Charlotte, NC05.2024
Master of Healthcare Administration -
University of North Carolina at Wilmington
Wilmington, NCSkills
- Customer Service
- Detail Oriented
- Problem Solving
- Time Management
- Office Software Proficiency
- Scheduling and Appointment Management
- Filing and Record Management
- Multi-line Phone Systems
- Document Preparation
- Patient intake
- Data Entry
- Verbal and Written Communication
- Team Collaboration
Timeline
Receptionist
AskBio
11.2023 - Current
Medical Screener/Phlebotomist
Octapharma
09.2022 - 10.2023
Receptionist
IBM
01.2021 - 08.2022
Intern
Carolina Sports Clinic
05.2020 - 08.2020
CNA 1
Genesis of Carolina
11.2019 - 05.2020
Bachelor of Science - Exercise Science
University of North Carolina at Charlotte
Master of Healthcare Administration -
University of North Carolina at Wilmington
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