Azieb Kaleab
Stone Mountain,GA
Summary
Expert in providing outstanding customer service and enhancing guest satisfaction. Proven ability to collaborate effectively within teams while maintaining a strong work ethic under pressure. Extensive experience in fine dining environments, demonstrating excellent communication and interpersonal skills. Proficient in basic computer operations and web-based applications.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cabin Cleaning Agent
Delta Airlines
Atlanta, GA
06.2023 - Current
- Executed comprehensive cleaning of cabin interiors to uphold hygiene and presentation standards.
- Achieved timely aircraft turnarounds by effectively cleaning cabins and restocking supplies.
- Identified potential hazards or maintenance issues within cabins, reporting promptly for necessary repairs.
Merchandiser
Home Depot
Lilburn, GA
07.2010 - 03.2024
- Work in a warehouse environment, read and interpret plan-o-gram to ensure set compliance.
- Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner.
- Build displays and maintain display material.
- Maintain, order, and install material/signage.
- Organize product and perform focused pack down on low stock and out of stock products utilizing lift equipment.
- Operates equipment.
Banquet Server
Omni Hotels & Resorts
Atlanta, GA
12.2018 - 06.2023
- Delivered exceptional customer service during high-volume banquet events to ensure guest satisfaction.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities to guarantee prompt service.
- Collaborated with fellow servers to maintain seamless operations during busy events, fostering client loyalty and repeat business.
Banqet Server
Georgia Aquarium
Atlanta, GA
03.2015 - 2018
- Efficiently managed table setups and breakdowns to align with event specifications and timelines.
- Provided attentive service to enhance guest satisfaction and accurately fulfilled special requests.
- Skillfully balanced heavy trays while navigating crowded event spaces, minimizing spills and damage to settings.
Banquet Server/Bartender
12 Hotel
Atlanta, GA
10.2011 - 04.2015
- Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction and seamless operations.
- Anticipated guest needs proactively, promptly refilling beverages, clearing plates, and addressing concerns as they arose throughout events.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Associates - Computer Science
Community College of Rhode Island
Providence, RIHigh School Diploma -
Mt.Pleasant High School
Providence, RISkills
- Reliability and punctuality
- Attention to detail
- Hospitality service expertise
- Multitasking and organization
- Time management
Additional Information
As a a dedicated volunteer, I have the privilege of serving meals to individuals experiencing homelessness twice a month. I am passionate about providing compassionate support and contributing to the well-being of my community and being of service to others!
Certification
eFoodHandlers /August 2025
TIPS /August 2025
Timeline
Cabin Cleaning Agent
Delta Airlines
06.2023 - Current
Banquet Server
Omni Hotels & Resorts
12.2018 - 06.2023
Banqet Server
Georgia Aquarium
03.2015 - 2018
Banquet Server/Bartender
12 Hotel
10.2011 - 04.2015
Merchandiser
Home Depot
07.2010 - 03.2024
Associates - Computer Science
Community College of Rhode Island
High School Diploma -
Mt.Pleasant High School