Azucena Enriquez
Anaheim,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Knott's Berry Farm
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Boosted team performance by developing customer service training materials and conducting service training.
Team Lead
Knott's Berry Farm
06.2021 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
FSA
Knott's Berry Farm
02.2021 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA06.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Strategic Planning
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Financial Management
- Business Administration
Certification
- California RBS
- ServSafe Alcohol
- ServSafe Food Handler
- Harassment awareness
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Knott's Berry Farm
01.2022 - Current
Team Lead
Knott's Berry Farm
06.2021 - 01.2022
FSA
Knott's Berry Farm
02.2021 - 06.2021
Associate of Arts - Psychology
Rio Hondo College
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