Azucena Gonzalez
Lilburn,GA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
CHRIS' FIX MECANICO
Snellville, GA
09.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained a clean and organized reception area to uphold company image.
- Provided administrative support including photocopying, faxing, and filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled incoming and outgoing mail and packages.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Front Desk Registrar
O'Reilly Auto Parts
Norcross, GA
01.2024 - 09.2024
- Processed payments from patients including cash, check, and credit card transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
BROOKWOOD HIGH SCHOOL
1255 DOGWOOD RD SENLLVILLE GA 3007805-2034
Associate of Science - Dental Hygiene
Athens Technical College
Athens, GA05-2028
Skills
- Supply ordering
- Restock shelves
- Payment processing
- Customer service
- Office organization
- Team collaboration
- Problem solving
- Public speaking
- Attention to detail
- Answer telephone calls
- Bank deposits
- Problem-solving skills
Languages
Spanish
Native/ Bilingual
Affiliations
- I LIKE GOING ON WALKS WITH FAMILY AND FRIENDS
- I LIKE TRYING NEW FOODS AND PLACES
- I LIKE ANYTHING THAT HAS TO DO WITH THE SUN AND SOME FUN
Timeline
Front Desk Receptionist
CHRIS' FIX MECANICO
09.2024 - Current
Front Desk Registrar
O'Reilly Auto Parts
01.2024 - 09.2024
High School Diploma -
BROOKWOOD HIGH SCHOOL
Associate of Science - Dental Hygiene
Athens Technical College