Summary
Overview
Work History
Skills
Timeline
Generic

Azucena Gutierrez

Aurora,CO

Summary

Dynamic customer service representative with a proven track record at Salva Insurance Agency, excelling in cross-selling and upselling. Leveraging empathy and patience, I effectively guided clients in understanding coverage options, enhancing customer satisfaction and retention. Proficient in data entry, I consistently contributed to streamlined operations and improved service delivery.

Overview

3
3
years of professional experience

Work History

CSR, Sales

Salva Insurance Agency
Aurora, CO
05.2022 - 02.2025

Excellent customer service

Answering phone calls/ returning phone calls

Quoting

Helping customers understand coverage

Filing

Personal and business income taxes

Register LLC

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Personal and business taxes
  • Register LLC

Timeline

CSR, Sales

Salva Insurance Agency
05.2022 - 02.2025
Azucena Gutierrez