Azucena Purvis
Lufkin,TX
Summary
Drivers License Specialist II and General Manager with a strong history of boosting customer satisfaction through effective service strategies at Chicken Express. Proficient in leadership, communication, and regulatory compliance, ensuring adherence to health standards while managing sensitive data. Recognized for exceptional organizational skills and personal service that lead to measurable enhancements in client experiences.
Overview
11
11
years of professional experience
Work History
Drivers License Specialist II
Texas Department Of Public Safety
Lufkin, TX
06.2024 - Current
- Enhanced customer satisfaction by providing courteous and professional service
- Reviewed documents for accuracy prior to submission
- Serving the general public for the issuance of various types of driver licenses and identification cards
- Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities
- Entrusted with sensitive, protected, and confidential information
- May set up, close, and program office machines in preparation or close of day’s activities
- Prepares daily bookkeeping reports
General Manager
Chicken Express
Lufkin
10.2014 - Current
- Developed service and sales strategies to improve retention and revenue
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Ensured compliance with local health department regulations regarding food safety standards
Cashier
Chicken Express
Nacogdoches
06.2014 - 10.2014
- Greeted customers and offered them assistance where possible
- Accepted customer payments and made change when necessary
- Performed duties such as mopping and organizing store products
Education
Associates in Applied Science - Criminal Justice
Angelina College
05.2018
High School Diploma -
Lufkin High School
05.2014
Skills
- Communication
- Leadership
- Customer and personal service
- Coordination
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Drivers License Specialist II
Texas Department Of Public Safety
06.2024 - Current
General Manager
Chicken Express
10.2014 - Current
Cashier
Chicken Express
06.2014 - 10.2014
Associates in Applied Science - Criminal Justice
Angelina College
High School Diploma -
Lufkin High School
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