Azul Palacios
Sparks,NV
Summary
Dedicated customer service representative with experience in front desk management and multi-tasking. Known for excellent communication and teamwork, consistently delivering high-quality support to clients and enhancing overall service efficiency in a timely manner.
Overview
5
5
years of professional experience
Work History
CSR
VCA Hospitals
Reno, Nevada
04.2025 - 05.2026
- Provided exceptional customer support via phone, email, and in-person interactions.
- Facilitated efficient appointment scheduling and service inquiries for clients.
- Coordinated with veterinary staff to promptly resolve client concerns.
- Informed clients about pet health services and preventive care options.
- Maintained a clean and organized workspace to ensure a welcoming environment.
Kennel Worker
VCA Hospitals
Reno, Nevada
06.2022 - 04.2025
- Provided daily care for animals, ensuring cleanliness and comfort in kennels.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Cleaned and sanitized kennels, equipment, and common areas to promote hygiene.
- Engaged with pet owners, providing information on services and care procedures.
Sales Associate
Petco
Sparks, Nevada
04.2021 - 05.2022
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained cleanliness and organization of sales floor and inventory areas.
- Operated point-of-sale systems for transactions and returns.
- Restocked shelves and ensured product displays were appealing and accessible.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Sparks High School
Sparks, NV06-2021
Skills
- Front desk management
- Critical thinking
- Multitask management
- Appointment scheduling
- Customer/Client relations
- Good ethics and teamwork
Timeline
CSR
VCA Hospitals
04.2025 - 05.2026
Kennel Worker
VCA Hospitals
06.2022 - 04.2025
Sales Associate
Petco
04.2021 - 05.2022
High School Diploma -
Sparks High School