Azuree Allen
Jonesboro,GA
Summary
Results-driven customer service professional with 6 years of experience seeking a challenging position in a customer-oriented organization. Adept at handling customer inquiries, resolving complaints, and providing exceptional service. Committed to achieving customer satisfaction and building strong relationships. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Customer Service
Publix
Atlanta, GA
10.2017 - 10.2022
- Assisted customers with product inquiries, order placements, and issue resolution, ensuring a positive customer experience
- Managed a high volume of incoming calls and emails, providing prompt and accurate responses to customer inquiries
- Resolved customer complaints and issues by identifying the root cause and finding appropriate solutions, resulting in a 90% resolution rate
- Handled escalated customer inquiries and complaints, demonstrating strong problem-solving skills and ensuring timely resolution
- Collaborated with sales and marketing teams to develop strategies to upsell products and services, achieving monthly sales targets
- Built and maintained strong relationships with customers, earning recognition for outstanding service and receiving positive feedback.
Education
Graduate - Nail care
International School of Skin Nailcare & Massage Therapy
07.2023
Skills
- Phone etiquette
- Microsoft Word
- Sales
- Data entry
- Customer retention
- Articulate
- Solution- Oriented
- Quick to Adapt
Timeline
Customer Service
Publix
10.2017 - 10.2022
Graduate - Nail care
International School of Skin Nailcare & Massage Therapy