Mackynze Roach
Columbus
Summary
Motivated sales associate with extensive experience in customer service and sales. Demonstrated ability to drive sales and ensure customer satisfaction. Skilled at enhancing the buying experience and elevating the company's profile within the target market. Committed to delivering exceptional service and building strong customer relationships to maximize sales opportunities and garner positive reviews about the company.
Overview
7
7
years of professional experience
Work History
Customer Service
Brand Protect Plus LLC
05.2023 - 02.2025
- Responded to inbound and outbound calls through Five9, resolving customer inquiries efficiently.
- I Replace the product if it under warranty per company policy, I checked for status on Online Orders through Salesforce, also did Returns and Sold there products
Medical Receptionist
ERDEY SEARCY EYE GROUP
05.2022 - 01.2023
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Faxing over Medical records knowing the HIPPA Law
Customer Service
Discover
10.2021 - 04.2022
- I answered inbound calls verified customer personal information
- Signed customers up for a Credit card
- Scheduled future payments and made payments over the phone
- Filed for disputes and discussed transactions they have made and interest rates
Receptionist
Massage Envy
05.2021 - 10.2021
- Greet and welcome clients and visitors and create a positive first impression of the company
- Gather new client information during the initial phone call and initial meeting and maintain confidentiality
- Check them out at Register and reschedule future appointments
Sales Associate
Cheryl's Cookies
08.2019 - 05.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Answering phone calls and doing orders over the phone and over the phone transactions
Sales Associate
Pandora Jewelry
04.2018 - 03.2019
- Greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the register
Education
High school diploma -
Gahanna Lincoln High School
Gahanna, OH05.2019
Skills
- Medical receptionist
- Medical Coding
- Patient Care
- Medical Terminology
- HIPAA
- Multi-line phone systems
- EMR systems
- Communication skills
- Cash handling
- Typing
- Microsoft Outlook
- Order entry
- Phone Etiquette
- Cash register
- Sales
- Office Administration
- Medical records
- Patience
- Host/hostess experience
- Accounts receivable
- Front desk
- Medical Billing
- Data Entry
- Customer service
- Insurance verification
- Medical Scheduling
Timeline
Customer Service
Brand Protect Plus LLC
05.2023 - 02.2025
Medical Receptionist
ERDEY SEARCY EYE GROUP
05.2022 - 01.2023
Customer Service
Discover
10.2021 - 04.2022
Receptionist
Massage Envy
05.2021 - 10.2021
Sales Associate
Cheryl's Cookies
08.2019 - 05.2021
Sales Associate
Pandora Jewelry
04.2018 - 03.2019
High school diploma -
Gahanna Lincoln High School
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