Azyia Cochran
Indianapolis,IN
Summary
Bright and energetic employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Phillips
Indianapolis, IN
05.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
AT&T
Indianapolis, IN
06.2020 - 05.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Responded proactively and positively to rapid change.
- Recorded actions taken, issues resolved and customer’s information to effectively manage their accounts.
Caregiver/Personal Assistant
Compass
Indianapolis, IN
05.2019 - 06.2020
- Organized and attended meetings and compiled related documents and reports.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed residential properties and staged homes prior to clients' arrivals.
Education
Core 40 -
Skills
- Microsoft 365
- Leadership
- Teamwork and Communication
- Shipping and Labeling
- Good Communication
- Call Documentation
Timeline
Customer Service Representative - Phillips
05.2021 - 10.2022
Customer Service Representative - AT&T
06.2020 - 05.2021
Caregiver/Personal Assistant - Compass
05.2019 - 06.2020
Pike High School - Core 40,
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