Leilani Dickinson
Brooklyn,NY
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Classic Harbor Line New York
08.2022 - Current
- Manage approximately 30-40 incoming calls, emails, and in-person conversations, each daily.
- Receive payment in forms of cash, credit & debit
- Maintain invoices, intake sheets, and other important documents
- Manage high-stress situations effectively while maintaining professionalism
- Contribute to sales growth by upselling products and services
Legal Intern
Legros Law Firm
09.2024 - 12.2024
- Draft emails for immigration & real estate clients
- Participate in off-site events
- Assist in meetings with clients to discuss updates regarding their case
- Navigate ACRIS & Immigrant Pro. to monitor the progression of cases
- Scan, shred, & print paper work
- Draft visas, memo's, and requests to other attorneys
- proofread contracts, riders, letters from U.S. Embassy & other governmental agencies
- manage case files for easy accessibility
Orientation Leader
John Jay College Of Criminal Justice
07.2024 - 08.2024
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Participate in Diversity, Equity, Inclusion & Belonging, and Career Development workshops
- Assisted new, transfer and graduates students with questions about transitioning into John Jay
- Provide detailed on-campus tours of the building to familiarize students with classrooms and offices
Customer Fulfillment Associate
Nordstrom Inc.
04.2022 - 08.2022
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues
- Receive, process, and unpack shipments made to store
- Manage high-volume of 90+ online order requests to ensure accurate and timely deliveries
- Mentored and trained incoming Customer Fulfillment Associates
Customer Service Ambassador
One World Observatory
12.2021 - 03.2022
- Alternate roles between scanning tickets, checking vaccination cards, controlling elevators & 5-minute documentary
- Greet guests and answered questions asked regarding the attraction or as tourists
- Receive trainings for uneventful situations
Licensed Security Guard
Us Open Tennis Championships
08.2021 - 09.2021
- Optimized security protocols for employees and guests through regular reviews of procedures.
- Assigned a VIP player to escort around the stadium for safety
- Ensured compliance with company policies by thoroughly documenting all incidents, and maintaining logs for employee check-in
- Monitored metal detectors for 7-8 hours of the day to ensure that prohibited items were not taken inside the stadium
Crew Member
Just Salad
09.2019 - 06.2021
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously in the corporate location
- Independently opened the store by preparing hot foods, restocking essentials, and replenishing dry foods.
- Managed 40+ orders during corporate rush hour/lunch
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Arts - Law & Society
John Jay College of Criminal Justice
524 W 59th Street, New York, NY 1001905.2024
N/A Transferred Out | - Paralegal Studies
New York City College of Technology
300 Jay Street, New York, NY, 11201Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Conflict Resolution
Microsoft Excel
Adobe
Bluebooking
Microsoft 365
Volunteer
Brooklyn Boatwork - Volunteer Staff (2024)
NYC Service - Support Team (2024)
Timeline
Legal Intern
Legros Law Firm
09.2024 - 12.2024
Orientation Leader
John Jay College Of Criminal Justice
07.2024 - 08.2024
Customer Service Representative
Classic Harbor Line New York
08.2022 - Current
Customer Fulfillment Associate
Nordstrom Inc.
04.2022 - 08.2022
Customer Service Ambassador
One World Observatory
12.2021 - 03.2022
Licensed Security Guard
Us Open Tennis Championships
08.2021 - 09.2021
Crew Member
Just Salad
09.2019 - 06.2021
Bachelor of Arts - Law & Society
John Jay College of Criminal Justice
N/A Transferred Out | - Paralegal Studies
New York City College of Technology