Overview
Work History
Education
Skills
Volunteer
Timeline
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Leilani Dickinson

Brooklyn,NY

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Classic Harbor Line New York
08.2022 - Current
  • Manage approximately 30-40 incoming calls, emails, and in-person conversations, each daily.
  • Receive payment in forms of cash, credit & debit
  • Maintain invoices, intake sheets, and other important documents
  • Manage high-stress situations effectively while maintaining professionalism
  • Contribute to sales growth by upselling products and services

Legal Intern

Legros Law Firm
09.2024 - 12.2024


  • Draft emails for immigration & real estate clients
  • Participate in off-site events
  • Assist in meetings with clients to discuss updates regarding their case
  • Navigate ACRIS & Immigrant Pro. to monitor the progression of cases
  • Scan, shred, & print paper work
  • Draft visas, memo's, and requests to other attorneys
  • proofread contracts, riders, letters from U.S. Embassy & other governmental agencies
  • manage case files for easy accessibility

Orientation Leader

John Jay College Of Criminal Justice
07.2024 - 08.2024
  • Enhanced student orientation experience by organizing interactive activities and icebreakers.
  • Participate in Diversity, Equity, Inclusion & Belonging, and Career Development workshops
  • Assisted new, transfer and graduates students with questions about transitioning into John Jay
  • Provide detailed on-campus tours of the building to familiarize students with classrooms and offices

Customer Fulfillment Associate

Nordstrom Inc.
04.2022 - 08.2022
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues
  • Receive, process, and unpack shipments made to store
  • Manage high-volume of 90+ online order requests to ensure accurate and timely deliveries
  • Mentored and trained incoming Customer Fulfillment Associates

Customer Service Ambassador

One World Observatory
12.2021 - 03.2022
  • Alternate roles between scanning tickets, checking vaccination cards, controlling elevators & 5-minute documentary
  • Greet guests and answered questions asked regarding the attraction or as tourists
  • Receive trainings for uneventful situations

Licensed Security Guard

Us Open Tennis Championships
08.2021 - 09.2021
  • Optimized security protocols for employees and guests through regular reviews of procedures.
  • Assigned a VIP player to escort around the stadium for safety
  • Ensured compliance with company policies by thoroughly documenting all incidents, and maintaining logs for employee check-in
  • Monitored metal detectors for 7-8 hours of the day to ensure that prohibited items were not taken inside the stadium

Crew Member

Just Salad
09.2019 - 06.2021
  • Took orders, prepared meals, and collected payments
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously in the corporate location
  • Independently opened the store by preparing hot foods, restocking essentials, and replenishing dry foods.
  • Managed 40+ orders during corporate rush hour/lunch
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Arts - Law & Society

John Jay College of Criminal Justice
524 W 59th Street, New York, NY 10019
05.2024

N/A Transferred Out | - Paralegal Studies

New York City College of Technology
300 Jay Street, New York, NY, 11201

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Conflict Resolution

    Microsoft Excel

    Adobe

    Bluebooking

    Microsoft 365

Volunteer

Brooklyn Boatwork - Volunteer Staff (2024)

NYC Service - Support Team (2024)

Timeline

Legal Intern

Legros Law Firm
09.2024 - 12.2024

Orientation Leader

John Jay College Of Criminal Justice
07.2024 - 08.2024

Customer Service Representative

Classic Harbor Line New York
08.2022 - Current

Customer Fulfillment Associate

Nordstrom Inc.
04.2022 - 08.2022

Customer Service Ambassador

One World Observatory
12.2021 - 03.2022

Licensed Security Guard

Us Open Tennis Championships
08.2021 - 09.2021

Crew Member

Just Salad
09.2019 - 06.2021

Bachelor of Arts - Law & Society

John Jay College of Criminal Justice

N/A Transferred Out | - Paralegal Studies

New York City College of Technology

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Leilani Dickinson