Azza El Sayed
Yonkers,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
17
17
years of professional experience
Work History
Manager
Dunkin Donuts
04.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Law
Cairo University
Cairo, Egypt06.1990
Skills
- Staff Development
- Strategic Planning
- Performance Management
- Policy Implementation
- Team Leadership
- Decision Making
Additional Information
Worked as a daycare worker for 6 years in Cairo, Egypt.
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Manager
Dunkin Donuts
04.2007 - Current
Bachelor of Arts - Law
Cairo University
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