Brooke Heston
WVU Medicine United Hospital Center
1
Certification
11
years of professional experience
Dedicated Medical Assistant with over 10 years of experience in direct patient care and clinical documentation.
I am bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Work History
Medical Assistant
10 Years 7 Months- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated scheduling of patient appointments, optimizing clinic workflow efficiency.
- Administered vaccinations and performed routine lab tests under physician supervision.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Trained new staff on office protocols and best practices for enhanced team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Associates Degree - Medical Assisting
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Direct patient care
Clinical documentation
Data entry
Phlebotomy
Reliable team player
CPR
Laboratory specimen collection
Professionalism and ethics
Compassionate caregiver
Sterile technique
Orthopedic splints
Certification
CPR certification
RRR Award
An RRR award is other known as (Recognition, Reward, and Reinforce) program is a formal recognition program established to recognize, reward, and reinforce staff through peer-to-peer, manager-to-peer, or customer nominations for individual and/or team achievements.
Timeline
Medical Assistant
WVU Medicine United Hospital Center
01.2016 - CurrentRead More
West Virginia Junior College
Associates Degree from Medical Assisting
Read More