B. Rivera
Amica Mutual Insurance Company
Windsor Mill,MD
10
years of professional experience
Results-oriented Account Manager with a strong focus on data analysis, communication strategies, and risk optimization. Proven ability to enhance client trust and streamline account performance through effective CRM utilization.
Work History
Account Manager
2 Years 2 Months- Analyzed client interactions and account activity to identify risk exposures and optimize account performance.
- Identified potential risk exposures and opportunities for account optimization through consistent analysis of client interactions and account activity.
- Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
- Built customer trust and confidence through persuasive communication and composed professional interactions.
Account Manager
7 Years 9 Months- Reviewed customer transactions and account activity to identify risks and potential loss-prevention opportunities.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Facilitated training for associates on company policies, documentation standards, and best practices to ensure compliance and consistency.
Education
Bachelor of Arts - Psychology
- Vice President of Forensic Psychology Club
- Dean's List: Spring 2022, Fall 2023
Skills
Risk Assessment
Data Analysis
Regulatory Compliance
Problem-Solving
Time Management
Account management
Timeline
Account Manager
Amica Mutual Insurance Company
07.2024 - CurrentRead More
Account Manager
Macys Department Store
10.2016 - 07.2024Read More
Nicholls State University
Bachelor of Arts from Psychology
Read More