Tonisha Dickerson
Medical Assistant/GVN/Healthcare Administration
Cibolo,TX
Summary
Reliable Medical Support professional with 10years of experience in the healthcare environment. Expertly assist with office operations and physician support by gathering patient information, HEDIS measures and data analysis. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Dedicated Healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Medical Assistant (Quality Team)
Tenet Healthcare
San Antonio, TX
08.2021 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisting in the review of medical records to highlight Star/HEDIS opportunities for the medical staff
- Review medical records for data collection, data entry, and quality monitoring including health plan/WellMed form submission and chart collection activities that close gaps in care
- Partner with the leadership team, the practice administrative or clinical staff to identify trends observed and potential strategies to support the practice
- Activities may include data collection, data entry, quality monitoring, health plan/WellMed form submission and chart collection activities
- Assists with audits
- Navigate multiple documentation systems and obtain medical record sections supportive of HEDIS/Star measures
- Support chart chase process by requesting records from provider’s offices as needed
- Maintains education/knowledge base of HEDIS/STARs
- Performs all other related duties as assigned
Medical Assistant
Oceana Naval Medical Center
Virginia Beach, VA
09.2020 - 07.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant/LPN Triage
Gastroenterology Consultants
Virginia Beach, VA
12.2018 - 01.2021
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Education
High School Diploma -
Olympic College
08.2014 - 12.2014
Associate of Science - General Studies/Medical Assistant
Olympic College
Bremerton, WA 01.2015 - 08.2016
Diploma - LPN
Fortis College - Norfolk
Norfolk, VA 01.2020 - 04.2021
Bachelor of Arts - Healthcare Administration
University of Arizona
Tucson, AZ 06.2019 - Current
Skills
Medical office administration
EMR / EHR
Medical Records Management
Patient Assessments
Assisting with physical exams
Data collection
HEDIS/Quality measures
Data entry
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant (Quality Team)
Tenet Healthcare
08.2021 - Current
Medical Assistant
Oceana Naval Medical Center
09.2020 - 07.2021
Diploma - LPN
Fortis College - Norfolk
01.2020 - 04.2021
Bachelor of Arts - Healthcare Administration
University of Arizona
06.2019 - Current
Medical Assistant/LPN Triage
Gastroenterology Consultants
12.2018 - 01.2021
Associate of Science - General Studies/Medical Assistant
Olympic College
01.2015 - 08.2016
High School Diploma -
Olympic College
08.2014 - 12.2014