Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Tricia Winn

Program Specialist
Modesto,CA

Summary

Determined and creative systems analyst skilled in Windows 10, Microsoft 365 and white glove customer service. Seeking to join a growing and innovative team.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Program Specialist

Covance
Gaithersburg, MD
08.2021 - Current
  • Triaged cases and created action plans to complete them within the expected time frame; while maintaining 98% quality expectation.
  • Maintained regular communication between departments and coworkers via email and phone calls and Teams to resolve research inquiries.
  • Called Insurance carriers to obtain benefits information to complete research, focusing heavily on accuracy and white glove customer service.
  • Create proper and detailed case documentation using Microsoft 360, and Siebel.
  • Other responsibilities included; time tracking, schedule adherence, and monitoring cases that have met a delay.

Customer Care Advocate

IRhythm Technologies Inc.
Modesto, CA
05.2021 - 06.2022
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help them successfully complete their diagnostic monitoring.
  • Helped patients and healthcare clinicians every day with positive attitude and focus on customer satisfaction.
  • Contacted providers with critical/urgent information.
  • Troubleshoot patient worn devices; replacing the device if troubleshooting did not resolve the issue.
  • Provided general product information, as well as educated patients on how to use their home monitoring device.
  • Recorded the returning, failing, or replacement of monitoring devices.

Clerk

Kaiser-AMN
Stockton, CA
04.2021 - 04.2021
  • Interacted with customers in-person to provide information.
  • Monitored usage of prepared vaccines supplied to nurse station and contacted the pharmacy section for replenishment.
  • Replenished PPE and sanitation supplies at nurse stations.
  • Unload Supplies from pallets, and take inventory of the items.
  • Record volumes of dispensed supplies to the worksite.

CBX Operator

Sutter Gould Medical Foundation
Modesto, CA
05.2014 - 12.2019
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Collected and verified telephone numbers, names and crucial information for healthcare providers.
  • Documented messages, forwarded to correct individual, for Patient profiles and created appointments.
  • Announced important information and emergency notifications over PA system.
  • Maintained company phone directory with current extensions and staff information.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Obtained assistance for callers in crisis.

Education

No Degree - Technical Support Fundamentals

Google
Modesto, CA
01.2022 - Current

No Degree - Google Data Analytics Professional Certificate

Google
Modesto, CA
02.2022 - Current

Associate of Applied Science - Medical Insurance Billing & Coding

Heald College
Modesto, CA
10.2012 - 04.2013

Associate of Applied Science - Medical Assisting

Heald
Modesto, CA
09.2010 - 10.2012

Skills

    Skill Development

Proactive mindset

Project coordination

Attention to Detail

Written Communication

Organization and Time Management

Google Suite

Microsoft 365

Electronic Health Record Software

Windows 10

Data Recording

Softphone Systems

Backup and recovery

Instruction and training

Customer service expert

Microsoft Outlook

Videoconferencing

Issue troubleshooting

Interests

Digit Art Design

PC Gaming

Painting

Timeline

No Degree - Google Data Analytics Professional Certificate

Google
02.2022 - Current

No Degree - Technical Support Fundamentals

Google
01.2022 - Current

Program Specialist

Covance
08.2021 - Current

Customer Care Advocate

IRhythm Technologies Inc.
05.2021 - 06.2022

Clerk

Kaiser-AMN
04.2021 - 04.2021

CBX Operator

Sutter Gould Medical Foundation
05.2014 - 12.2019

Associate of Applied Science - Medical Insurance Billing & Coding

Heald College
10.2012 - 04.2013

Associate of Applied Science - Medical Assisting

Heald
09.2010 - 10.2012
Tricia WinnProgram Specialist