Digit Art Design
Tricia Winn
Program Specialist
Modesto,CA
Summary
Determined and creative systems analyst skilled in Windows 10, Microsoft 365 and white glove customer service. Seeking to join a growing and innovative team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Program Specialist
Covance
Gaithersburg, MD
08.2021 - Current
- Triaged cases and created action plans to complete them within the expected time frame; while maintaining 98% quality expectation.
- Maintained regular communication between departments and coworkers via email and phone calls and Teams to resolve research inquiries.
- Called Insurance carriers to obtain benefits information to complete research, focusing heavily on accuracy and white glove customer service.
- Create proper and detailed case documentation using Microsoft 360, and Siebel.
- Other responsibilities included; time tracking, schedule adherence, and monitoring cases that have met a delay.
Customer Care Advocate
IRhythm Technologies Inc.
Modesto, CA
05.2021 - 06.2022
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help them successfully complete their diagnostic monitoring.
- Helped patients and healthcare clinicians every day with positive attitude and focus on customer satisfaction.
- Contacted providers with critical/urgent information.
- Troubleshoot patient worn devices; replacing the device if troubleshooting did not resolve the issue.
- Provided general product information, as well as educated patients on how to use their home monitoring device.
- Recorded the returning, failing, or replacement of monitoring devices.
Clerk
Kaiser-AMN
Stockton, CA
04.2021 - 04.2021
- Interacted with customers in-person to provide information.
- Monitored usage of prepared vaccines supplied to nurse station and contacted the pharmacy section for replenishment.
- Replenished PPE and sanitation supplies at nurse stations.
- Unload Supplies from pallets, and take inventory of the items.
- Record volumes of dispensed supplies to the worksite.
CBX Operator
Sutter Gould Medical Foundation
Modesto, CA
05.2014 - 12.2019
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, names and crucial information for healthcare providers.
- Documented messages, forwarded to correct individual, for Patient profiles and created appointments.
- Announced important information and emergency notifications over PA system.
- Maintained company phone directory with current extensions and staff information.
- Maintained up-to-date knowledge of emergency call procedures.
- Obtained assistance for callers in crisis.
Education
No Degree - Technical Support Fundamentals
Google
Modesto, CA 01.2022 - Current
No Degree - Google Data Analytics Professional Certificate
Google
Modesto, CA 02.2022 - Current
Associate of Applied Science - Medical Insurance Billing & Coding
Heald College
Modesto, CA 10.2012 - 04.2013
Associate of Applied Science - Medical Assisting
Heald
Modesto, CA 09.2010 - 10.2012
Skills
Skill Development
Proactive mindset
Project coordination
Attention to Detail
Written Communication
Organization and Time Management
Google Suite
Microsoft 365
Electronic Health Record Software
Windows 10
Data Recording
Softphone Systems
Backup and recovery
Instruction and training
Customer service expert
Microsoft Outlook
Videoconferencing
Issue troubleshooting
Interests
PC Gaming
Painting
Timeline
No Degree - Google Data Analytics Professional Certificate
Google
02.2022 - Current
No Degree - Technical Support Fundamentals
Google
01.2022 - Current
Program Specialist
Covance
08.2021 - Current
Customer Care Advocate
IRhythm Technologies Inc.
05.2021 - 06.2022
Clerk
Kaiser-AMN
04.2021 - 04.2021
CBX Operator
Sutter Gould Medical Foundation
05.2014 - 12.2019
Associate of Applied Science - Medical Insurance Billing & Coding
Heald College
10.2012 - 04.2013
Associate of Applied Science - Medical Assisting
Heald
09.2010 - 10.2012