Jalisa Nixon
Folkston,GA
Summary
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Center Representative
GSI
01.2018 - 12.2023
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Educated customers about billing, payment processing and support policies and procedures.
Call Center Representative
Adecco Staffing
10.2013 - 01.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers about billing, payment processing, and support policies and procedures.
- I sought ways to improve processes and services provided.
- Processed debit and credit card and electronic check payments.
- We delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed approximately 30 or more incoming calls, emails, and faxes per day from customers.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Charlton County High School
Folkston, GA05.2010
Skills
- Recordkeeping strengths
- Customer Retention Strategies
- Calm Under Pressure
- Technical Support
- Answering questions
- Marketing
- Account Management
- Account Updating
- Quality Assurance
Timeline
Call Center Representative
GSI
01.2018 - 12.2023
Call Center Representative
Adecco Staffing
10.2013 - 01.2018
High School Diploma -
Charlton County High School
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