Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dejarnae (Deja) Nash

Dejarnae (Deja) Nash

Sulphur Springs,TX

Summary

Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Overview

1
1
year of professional experience

Work History

Call Center Representative

I3 Verticals
Sulphur Springs, TX
11.2024 - Current
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained accurate records of customer interactions for future reference.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma - undefined

Sulphur Springs High School
Sulphur Springs, TX
06.2015

Skills

  • Customer service
  • Data entry
  • Call handling
  • Effective communication
  • Adaptability
  • Resolving issues
  • Customer data confidentiality
  • Recordkeeping strengths
  • Customer communications
  • Computer skills
  • Documentation and reporting
  • Calm under pressure
  • Emotional intelligence
  • Multitasking and prioritization
  • De-escalation techniques
  • Teamwork and collaboration

Timeline

Call Center Representative

I3 Verticals
11.2024 - Current

High School Diploma - undefined

Sulphur Springs High School
Dejarnae (Deja) Nash