Shanya Lubin
Miami
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
KW Property Management
10.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Security Officer
Marksman Security
03.2022 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
General Merchandiser/Cashier Assistant
Target
11.2021 - 03.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Personal Shopper
Walmart
01.2020 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Miami Northwestern Senior High School
MiamiSkills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Data entry efficiency
- Word processing
- Staff training and development
- Cash control
- Hospitality services
- Oral and written communications
Timeline
Front Desk Supervisor
KW Property Management
10.2022 - Current
Security Officer
Marksman Security
03.2022 - 10.2022
General Merchandiser/Cashier Assistant
Target
11.2021 - 03.2022
Personal Shopper
Walmart
01.2020 - 11.2021
High School Diploma -
Miami Northwestern Senior High School
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