Cyndi Taylor
Mcdonalds
Pleasant Grove,Utah
1
Certification
10
years of professional experience
Accomplished Manager with a track record at Kentucky Fried Chicken, excelling in customer service and operational efficiency. Leveraged organizational skills and adaptability to enhance team productivity and resolve conflicts. Proven ability in process improvement and budget management, significantly contributing to business growth and customer satisfaction.
Work History
GENERAL MANAGER
5 Years 1 Month- Demonstrated strong problem-solving abilities in resolving customer complaints.
- Utilized interpersonal skills to build relationships with customers, vendors, and co-workers.
- Initiated new processes for streamlining operational tasks resulting in improved efficiency.
- Performed cash management duties such as preparing bank deposits and balancing registers.
- Assisted leadership team in developing strategies for increasing productivity and profitability.
- Maintained an organized work environment by stocking shelves and cleaning work areas.
- Exercised sound judgement when making decisions in difficult situations.
- Provided accurate product information to customers to increase sales opportunities.
- Built and maintained relationships with vendors and suppliers.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
ASSISTANT GENERAL MANAGER
1 Year 4 Months- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Offered constructive feedback to team members, boosting overall job performance.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Prepared and presented reports to inform upper management.
CUSTOMER SERVICE MANAGER
4 Years 9 Months- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Recruited and trained employees, fostering customer service mission and objectives.
- Reviewed incoming emails from customers; responded promptly with accurate information.
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
Education
Skills
Organizational skills
Continuous learning
Process improvement
Time management
Typing 35-40 wpm
Effective communication
Adaptability
Budget management
Attention to detail
Conflict resolution
Customer service
Quality control
Certification
Computer skills class of Digital Inclusion
Timeline
GENERAL MANAGER
Mcdonalds
07.2021 - CurrentRead More
ASSISTANT GENERAL MANAGER
Kentucky Fried Chicken
03.2021 - 07.2022Read More
CUSTOMER SERVICE MANAGER
Taco Bell
04.2016 - 01.2021Read More
San Juan Capistrano Christian School
Read More
ADDITIONAL INFORMATION
I am currently Learning CRMs such as Zoho, Salesforce,Freshsales, Hubspot, Pipedrive, Monday and Zendesk