Brandy Donahue
Clinton,CT
Summary
Highly dedicated and results-driven professional with over 10 years of experience in leading and managing teams to achieve exceptional business outcomes. Demonstrated success in implementing strategic initiatives that drive revenue growth and enhance operational efficiency. Proven ability to build and maintain strong client relationships, resulting in increased customer satisfaction and loyalty. Adept at fostering a positive team environment that encourages collaboration and innovation. Strong leadership, communication, and problem-solving skills, coupled with a keen eye for detail. Committed to delivering outstanding results and exceeding expectations.
Overview
18
18
years of professional experience
Work History
General Manager
NerdsToGo-Guilford, CT
09.2021 - 06.2024
- Oversee day-to-day operations, design strategy and set goals for growth, maintain budgets and optimize expenses, ensure employees work productively and develop professionally
Customer Service Manager
Nerds to Go-Guilford, CT
01.2017 - 09.2021
- Manage call center for corporate office and franchise locations, assist in-store customers, create schedule for corporate office, increase revenue, and create new marketing strategies
General Manager
Otter Cove Restaurant-Old Saybrook, CT
07.2015 - 11.2016
- Employee scheduling, guest relations and communications, conflict resolution, daily operations from opening to closing, fill in roles of hostess, bartender, waitstaff
Admissions Representative
Premier Education Group, Branford Hall-Branford, CT
12.2014 - 06.2015
- Set appointments with potential students, follow up with potential students, interview and enroll students
Manager/Trainer
New England & Associates-Southington, CT
03.2014 - 12.2014
- Door to door sales, trained new dealer representatives, showed products to potential clients and negotiated sales, closed sales for junior sales representatives, conducted sales meetings to educate and motivate employees
Communications Specialist
Global Restaurant Marketing Group-Hamden, CT
01.2013 - 07.2013
- Marketing for restaurants, call leads to promote businesses, data entry, answer questions about clients to potential contacts
Call Center Manager
Sybarite Elite-Middletown, CT
10.2010 - 03.2012
- Started as a Customer Service Representative and within 3 months was promoted to manage the office, supervised 4-6 employees, supported sales reps in opening new accounts and upgrading existing service, quickly and effectively solved customer challenges, maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
Director of Finance
From You Flowers-Old Saybrook, CT
02.2006 - 10.2008
- Started as a Customer Service Representative and was moved up through each department to become head of finance department within 4 months, handled financial problems customer may have had (being overcharged or waiting for a credit), reconciled statements via Teleflora using Excel, provided methods to increase revenue and lower company loss
Education
High School Diploma -
Middletown Adult Education
Middletown, CT06.1998
Skills
- Management
- Restaurant experience
- Supervising experience
- Leadership
- Organizational skills
- Microsoft Office
- Excellent Organizational Skills
- Strong Customer Relations Skills
Assessments
Work style: Reliability, Proficient, 06/01/24
Timeline
General Manager
NerdsToGo-Guilford, CT
09.2021 - 06.2024
Customer Service Manager
Nerds to Go-Guilford, CT
01.2017 - 09.2021
General Manager
Otter Cove Restaurant-Old Saybrook, CT
07.2015 - 11.2016
Admissions Representative
Premier Education Group, Branford Hall-Branford, CT
12.2014 - 06.2015
Manager/Trainer
New England & Associates-Southington, CT
03.2014 - 12.2014
Communications Specialist
Global Restaurant Marketing Group-Hamden, CT
01.2013 - 07.2013
Call Center Manager
Sybarite Elite-Middletown, CT
10.2010 - 03.2012
Director of Finance
From You Flowers-Old Saybrook, CT
02.2006 - 10.2008
High School Diploma -
Middletown Adult Education
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